Face it, the U.S. Mint has not been the paragon of customer service. Their website and fulfillment process has been severely lacking. There were times when the site would crash after releasing high demand products including the limited edition American Eagle anniversary coins. Other than the re-skinning of the site, the U.S. Mint web presence has been a disaster.
Beginning in fiscal year 2014 (October 2013), the U.S. Mint awarded a contract to PFSweb to streamline fulfillment and re-design the web-based catalog and ordering service. The new website is due to be released at the beginning of fiscal year 2015 (October 2014). However, the impact of PFSweb has been felt with the better processing of online and telephone orders.
On September 9, the U.S. Mint released a video giving a preview of the new website. It maintains the color scheme the U.S. Mint has been using while adding flatter elements that have become the in-style of today’s website. According to the video, there will be a virtual tour coming soon. I will keep an eye out for that announcement.
In the mean time, here is the U.S. Mint video: